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NEWTON, NEW JERSEY -- In March (under seven months back) I'd a $ten,000 position accomplished to set up laminate flooring on my complete initially floor. I changed fifteen-twenty 12 months aged laminate flooring, some carpet and a few linoleum and went using a seamless whole 1st ground of the primary gate ebony oak. Since the flooring in the different rooms experienced differed the installers encouraged an entire substitute in the subfloor as a way to assure all the things was amount. Regardless of the unforeseen cost of $a thousand we resolved if we were being gonna do the job we should always get it done appropriately and decided to pay out the more money. A lot less than 6 months afterwards I started to notice that all-around where by the ground transitions from your try to eat in part of the kitchen to the lounge was bending when walked on. Occasionally it seemed so off that you might Virtually excursion more than the lil. Just after a MONTH of arguing with customer service I last but not least received an individual out here to have a look at it but it absolutely was the first installer.

October five, 2018 at 11:sixteen am Of course I am creating to Allow you already know my disappointment with your company initially off my put in didn't materialize yesterday my property is completely tore down for this install I had been told the installers would return first thing this early morning and they didn't now I’m told they can’t do it until eventually Tuesday my dilemma is how are you presently taking care of your customers I’ve invested above $7,000 to your business and have not been content thus far now my residence is in full disarray due to the set up yesterday that didn’t take place and now I’m without having a mattress and every little thing who will almost certainly deal with this problem And just how swift can I get it done

He held insisting on rescheduling it for Wednesday which was out of your query for us as we ended up expecting family members in and we had scheduled it so far beforehand so we would keep away from this sort of a problem.

We perception your aggravation and so are unhappy to hear that you really feel by doing this. Be sure to e mail your problems and account info to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we may more assist you.

We sense your stress, and we’d choose to abide by up along with you. Be sure to email us at customersupport@ empire-today.com with each your considerations and account information.

We’re let down to listen to that the experience did not meet your expectations. We’d love to further more talk about your considerations, be sure to e mail us at customersupport at empire-today.com with both of those your account and make contact with details.

I’ve contacted customer help and whoever would solution my phone calls in the last 2 months. I have put around 16 calls and still have not acquired any resolution to our difficulty. We experienced carpet set up in April and it absolutely was a awful sloppy work. We named several times, at last experienced anyone appear Have a look and take images and NO FOLLOW UP. I had to chase. Not one person would return calls, they messed up many appointment instances and then spoke unprofessionally and insulted us to the more info phone.

In 2011, Empire Today implemented a carpet and padding recycling plan to reduce the environmental impact in their day-to-day operations.

Thank you for bringing your concerns to our consideration. We sincerely apologize for your personal experience, and realize that we’ve spoken to you with regard for your problems. When you continue on to acquire inquiries be sure to Speak to us at customersupport at empire-today.com.

We apologize for your personal experience, and so are let down to be aware of that your fears haven't been addressed. We’ll be in touch with you Soon to further explore your issues.

We assure you that we consider issues such as these incredibly severely, and we sincerely apologize for that inconvenience. We’ll be in contact with you Soon to get started on working over a resolution.

August one, 2018 at 12:24 pm I'm scared I did not examine the reviews before undertaking company with Empire, it has been a nightmare from the start and it nevertheless proceeds. To make a protracted Tale short they do not retain appointments they make, they don't talk in any way when claimed appointments are skipped.

Please Make contact with Chrissy at 206-898-XXXXX or at the above e-mail tackle of cjjaxs at gmail.com to finalize your selection as I might be away from town until eventually Monday of future 7 days as I must vacation to Mississippi to bury my brother (if the hurricanes enables us to do that.)

Oct 19, 2017 at nine:01 am I set up an appointment to possess a part of flooring reinstalled after we did some reworking. It absolutely was set up by means of the website as well as gentlemen confirmed up the incredibly upcoming day. He educated me that While I'd set up this floor only two decades in the past and it’s no more offered. He went the extra step to setup a warrenty/service demand me. Sad to say that’s the place the superb service finished. I have gotten seven phone calls pertaining to my profits get in touch with but very little of benefit regarding my service get in touch with. I had to contact the office multiple situations and ask for to get placed on maintain while the decision attendent attempted to Make contact with the neighborhood office. 3-four Occasions they were being unsuccessful. My response was “how can I be expecting them to acquire ahold of me when their own individual enterprise are not able to?” Following way much too much hard work I last but not least got another person and so they gave me on a daily basis for my service contact but couldn't narrow it down any longer than “sometime involving 8am and 6pm.

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The installers broke a caste-iron radiator. They paid to own it repaired so it will halt leaking not to exchange the broken valve.

Yet again, he wasn’t equipped to finish. He had to come back for your fourth working day. Him and his spouse and children had been out and in of my house all over again till 8pm when he at last concluded. Each and every among as of late, all my animals needed to be locked up in bedrooms because of the back again doorway needing to be left open up all day long extended. The very first two days, I couldn’t even use my kitchen or stove for two times and had to get food items that I wasn’t prepared to buy (I have six human being familly).The get the job done he did appeared like it absolutely was fantastic, but after a 7 days, the trimming he set down is all peeling up in many locations, and many of the boards in doorways are already chipping. After we named Empire customer service concerning this a couple occasions, they generally shrugged us off and said oh nicely. We obtained a credit rating of $75, which is apparently the utmost. We were being very unsatisfied While using the operate and termed to have somebody come out and repair the injury as well as poor installation. We specified two times in that call to NOT ship precisely the same person that was here prior to. He was supposed to be in this article 10am to examine the do the job. 2pm rolls all over, still no-one. We named to question where he was, they usually advised us he was running late. We requested who it absolutely was, they usually mentioned it absolutely was the same man who mounted it. Furious, we told them we specified To not send the exact same gentleman who did the get the job done, cancel that and mail some other person the following day. They agreed, apologized, reported it shouldn’t have happened. The following day rolls around and guess who reveals up at my doorway? The same dude we told them several occasions never to deliver! We had to send out him away and call Yet again, for a THIRD the perfect time to FINALLY get anyone out the next 7 days who was unique. He showed up and was actually shocked at the Terrible high quality from the function which was performed. He in fact checked out the floors and mentioned “No XXXXXing way…” less than his breath. That’s how bad it absolutely was. We’re still waiting around now, almost two months has passed, for him to have the ability to come back and resolve this Terrible function. Never ever, at any time, ever, ever, EVER use Empire Today! Their customer service has become unhelpful, unapologetic, and fully incompetent!

To the point The incorrect floor was put in my property. No calls stating Will probably be fixed. I have identified as a number of situations no resolution as of still. My phone calls to customer service have I been dropped, cold transfers or, will connect with back. this This is actually the previous number that I obtained being a circumstance number.–one-346905XXXX, Lookinv forward to receiving this challenge solved.

We’re unhappy to are aware that you keep on being unhappy, and realize that this has been a annoying working experience in your case. We’ll continue to review your concerns, and we’ll be in contact with you Soon.

March 20, 2018 at ten:03 pm I'd carpet set up on Saturday, March 17 as well as installers came in and very first problem the guide professional asked was how have you been paying out your harmony. I said through charge card and he stated he desired it straight away. This struck me odd as whynshould I buy a task if it isn’t accomplished And just how do I am aware what type of job was going to be done? The guide laborer spoke broken English and his employee spoke no English whatsoever. The lead laborer claimed to me you happen to be likely about to must Lower your doors in Every home and Once i questioned why he mentioned carpet was thicker….I stated no It's not at all. He reported allow me to check and took a razor blade to my carpet. I thought to myself well he better hope new carpet is all right without having cuts to my doorways as he just distorted my aged carpet. That they had their Spanish songs blasting in my dwelling likewise Although it was my holiday break St. Patrick’s Working day and my spouse and I couldn't even listen to our parade on Television due to their songs blasting. They removed my old carpet and threw it out my leading ground window and built a large number in my driveway and didn’t possess the courtesy of cleansing it up in the occupation. I went upstairs to check out how they have been accomplishing they usually didn’t change any of the prevailing padding in almost any of my closets After i questioned why they explained no will need —- I reported to myself why did I purchase padding??? They Reduce the new carpet out my driveway and bought it in piece by piece room by space. We just had our house painted, I went upstairs and several other hours later on identified marks on my wall and questioned what transpired.

He informed me that the carpet installers were not the schedulers and they need to not have told me that they'd be back at 9:00 AM. Terri even explained to him that we might be willing to schedule it at a later on day if he would honor their promotion which was to have the instillation completed by Thanksgiving or it was no cost.

I are actually battling for two weeks to get anyone out to repair just a few boards that popped up right after A significant hardwood flooring installation.

‚ÄčIn order to avoid anymore heartache and disappointment from Empire Today, I sense the same as Don and concur together with his e-mail. remember to make reference to Don’s 8th paragraph of his email.  

Thank you for bringing your concerns to our focus. We sincerely apologize to your practical experience, and know that we’ve spoken to you personally with reference for your fears. In the event you go on to acquire inquiries be sure to Make contact with us at customersupport at empire-today.com.

I'm getting informed to wait right until tuesday for installation. There is not any way I am about to wait around right up until Tuesday. I demand a phone again from a Co-oporate or I is not going to empire carpet nj hesistate to reach out to Keith Weinberger and i will blow you men up on all social medial platforms.

We had been told which the operate could take up to two working day for completion. We created the program for installation 2 months ahead of time so we wouldn't have to acquire time off do the job And become completed by the point our Thanksgiving visitors (family) arrived.

November 6, 2017 at 11:58 am We purchased a carpet for our decrease stage, a 12 months afterwards we began noticing carpet rolls so i named Empire Today to find out whenever they might have their installers return to tighten up the Area. The customer service agent gave me a affirmation number and explained to me that Steve Fulbright would simply call me back to create an appointment with me to come back out to begin to see the carpet.

(four) From your pretty starting of this buy, we happen to be lied to by Anyone in the revenue lady (Loni), into the installers, to numerous employees users of your business. Loni promised us top quality Berber Carpet, top quality one/two inch padding, along with a completed solution that we'd proud to individual. Which has not been the case, during the slightest. Seemingly, the Berber carpet that we gained wasn't of the quality she said mainly because now that you are featuring us a “superior quality” carpet  as a way to fix this mess. Loni also reported the carpet would Mix in very well with the present floor Which transitions wouldn't be wanted.

At 12:30 when he didn’t call I named him. He stated that he had sent an email and was waiting around to an electronic mail again. It's three:15. I’ve identified as and not one person will reply the phone. Moreover my carpet has not been mounted. I referred to as and spoke with Megan she was really pleasant. She scheduled me for Tuesday Oct 10th. At six:13am bought a simply call stating an installer for Empire would come to my property. At 9:00 no-one had arrived so I started off calling. Initially call – an individual will get in touch with you back. Second simply call – (45 mins later on) somebody will connect with you back. Third get in touch with, I bought precisely the same reaction. Then at ten:45 the installer termed and explained they we not coming. He requested if they may reschedule for subsequent Monday. I reported no and hung up. Service is horrible, disconnected, and unreliable. I am presently wanting for somebody to set up carpet in my house.

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I talked Together with the saleman, soon after trying the 800 number of which they informed me they'd no boss. The salesman claimed he would see about getting the "head" of your Denver office to talk to me.

We sincerely regret to listen to about your knowledge and realize that your buy was cancelled for every your request. For those who proceed to own concerns and/or problems be sure to Get in touch with us at customersupport at empire-today.com.

Spoke with some Woman who to start with refused to supply assist after which stated can pay for 50 % but right after acquiring Qualified plumbers test it out flooring is WARPED, damp all around so this leak continues to be occurring quite a long time.

Please enable me to solve this challenge instantly, I have already squandered a yr of my life on phone phone calls and visits And that i just want to close this chapter!

I be expecting to become reimbursed for time without work operate and possibly for The entire carpet since you can't observe up within your guarantee .

At that time, I was thoroughly bewildered and contacted the number one-866-588-0124 connected with the text information. Immediately after Chatting with that human being, I had been offered a service ticket number 1-3289601117. In the meantime, more than one hour and a half later on, I nonetheless have not listened to back again from any one. Each my partner and I took off function today to accommodate the installation. We needed to slumber at my daughter’s property very last evening for the reason that per Empire’s Guidance, we broke down the Bed room sets. My house has become completely disassembled for this installation. This is certainly an horrendous inconvenience which I predicted can be for someday only. Immediately after continuous calling to Empire, they promised to try and do the installation on Saturday, July 7, 2018. They cancelled yet again on Saturday morning just after sending confirmation e-mail. They blamed the warehouse with no out there components this time. To date, right after seventy two hrs, Tommy the initial gross sales individual nonetheless has not returned our calls or produced any these apology or guarantee to repair this nightmare!

June 25, 2018 at 7:28 am There’s an worker Tony Butterfield, who used to be during the Philadelphia marketplace and has considering that transferred to your San Diego industry, who’s teaching revenue reps an unethical means to collect the self gen reward as kind of a way throughout the rules. If just one staff Is that this unethical tends to make one marvel how he is usually sincere and give a customer the top fee rather than operating a fraud on them while over the phone Using the sales rep coaching him/her along.

Received’t be examining again right here but will be expecting them to thoroughly change ground and repair THEIR Bad Function together with setting up toilet CORRECTLY.

I suppose to obtain carpet mounted today, I had been instructed installer will arrive concerning 8am to 6pm. I waited and waited and spoke to your sales rep and was built assured that they will come no matter what and installtion will likely be done today. At 5pm i received a get in touch with in the installer and stated they cant come today.

Oct sixteen, 2017 at four:36 pm They showed up with no adequate substance. Salemen calculated improperly. So my tile couldn’t be installed. I had been supposed to hear from somebody. Every week later I referred to as to have it scheduled. My carpet was put in initially. When the tile was mounted they'd to carry carpet where it transitioned. Now the carpet is coming loose as well as padding isn’t laying correctly. I termed two times in advance of it go scheduled.They came didn’t phone knocked still left in a BLINK. It’s all on digicam !!I called three much more situations every time they stated somebody will call to reschedule it’s getting escalated to urgent. Eventually today I demanded to speak to any supervisor.

We were being advised which the perform could just take up to 2 working day for completion. We produced the timetable for installation 2 months beforehand so we would not have to get time without work do the job And become completed by the point our Thanksgiving attendees (spouse and children) arrived.

– Installation working day two: The functions were remarkable and worked incredibly tough. It was very clear they didn't choose to come back An additional day though, and ended up finishing around 9:30 PM, which was a major inconvenience to may perhaps household with two youthful kids.

Over the 18th I didn't hear from any individual by 9:30am so I named and remaining a msg for Ashley. One hour glided by and No connect with back again so I called again and spoke to Jaret who said “I wasn't around the schedule today. Effectively which was Not great and I begun connect with men and women at Empire and did a Chat with John who called the Kent office he mentioned they were endeavoring to locate a corporation to return.

We have now left quite a few messages but she does not return calls so empire carpet nj upcoming action LEGAL if they don't swap ground and set up rest room Effectively.

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I used the day remaining put on hold soon after trying to find a correction of a badly installed carpet. Created the appointment Just about two months just before, for it to get assessed and repaired and not a soul confirmed up – Regardless that se received a simply call stating they would get there in a two hour window….each morning.

We apologize for your personal knowledge, and assure you that we take matters like these significantly. We’ll be even further reviewing your concerns and can be in contact with you soon.

Spoke with a few Woman who at the outset refused to provide enable and afterwards stated can pay for half but following having Experienced plumbers test it out flooring is WARPED, damp throughout so this leak is occurring a long time.

August 10, 2017 at six:31 pm We had carpet and laminate put in and because the past comment pointed out the profits personnel was good. The carpet fellas had been good…our issue may be the laminate. They sent two younger guys who finally received to my property about 9am. Put in most the day on their phones, remaining numerous moments on “breaks”. My husband didn’t complain at all, I get dwelling at six:30pm to feed them supper thinking they have been hard at get the job done all day long. At 7pm they convey to us It's going to be two more hrs. We agreed for getting it carried out because carpet was coming the following morning and all my eating area furnishings was in my lounge. 15 mins. afterwards they notify us they transformed their minds and they'll arrive early the following day to generally be performed right before carpet. They have been nonetheless there soon after 5:30pm the following day!!! WTF!! 22 hours and so they weren’t carried out?? We ended up having to shift my lounge furniture back ourselves.

This is absolutely unacceptable! I'm very displeased with Empire. This isn't how a customer should be taken care of. I want another person to Make contact with me promptly to correct this situation.

There was Completely no “customer” in his Customer Service. It had been simple to us that the procedure was his way or no way. He wasn't prepared to even look at the problem.

Thank you for making us aware empire flooring complaints about your encounter. We’re dissatisfied to listen to that there was a miscommunication concerning your account equilibrium, and we’d wish to make this proper.

So now what? I wait around about once again until someone decides they want to setup the fix? This has long been an complete disaster. Working with Empire was the most important slip-up I have at any time manufactured.

We know your time and energy is valuable, and we regret to listen to that you simply had been inconvenience by a missed appointment. Make sure you email us at customersupport@ empire-today.com together with your fears together with the street tackle of your scheduled appointment. We look forward to generating points legal rights for you.

I system on creating a letter towards your CEO, Keith Weinberger. I have dealt with customer complaints for certainly one of the largest banking companies in New Jersey.

We ended up told that the work could just take up to 2 working day for completion. We made the agenda for installation two months in advance so we wouldn't really need to consider day without work function AND be finished by the point our Thanksgiving visitors (family members) arrived.

We apologize on your experience and regret to hear which you had been unsatisfied. We’ll be further more investigating your concerns, and we’ll be in contact with you soon.

I would set up them myself. The next day the installers confirmed up to setup the lamenet flooring, I showed them what was to get accomplished almost nothing was stated at that time, forty five minutes to the 50 % an hour later I receive a simply call the man on the phone tells me that it was planning to cost me 5 hundred dollars extra on account of a concern with asbestos.. He stated I'd two choices, one particular was to acquire the ground flooted or have somebody appear out and test it for asbestos I selected the initial one for the reason that it is a rental and I needed to get it finished at the earliest opportunity.

We’re sorry to listen to that your floor is needing mend, and we’d prefer to even more assist you. Be sure to e-mail your considerations and account information to customersupport@ empire-today.com, and mention Headquarters in the topic line so we can easily follow up along with you ASAP.

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Half rate carpet sale - we convey samples to your home! Phone Empire today to setup a estimate As well as in house session.

We assure you that this is simply not the knowledge that we desire for our customers, and we apologize for that reaction that you just acquired. We’ll be in contact with you Soon To find out more.

October 12, 2017 at nine:51 am I'd carpet set up in my upstairs about a 12 months in the past. Obtaining the carpet was a dilemma in alone. The installers introduced the wrong carpet then they came on the incorrect day and afterwards they didn’t have the ideal product. Empire was providing me a tough time with the worth because they insisted they brought the best carpet when it had been Evidently a cheaper a single. The moment all the things was eventually ironed out, the carpet began to warp gradually but definitely. I called the 800 number and was placed on hold extra time I called. When I ultimately bought someone, they mentioned they would cost me $35 to take a look at it and afterwards based upon how negative it absolutely was they must discover a price…are you currently kidding me?

We perception your irritation and therefore are unhappy to hear that you really feel in this manner. Be sure to email your concerns and account info to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we may more assist you.

Prolonged story quick, right after confirming the carpet we had chosen and surveying the rooms, they subsequent provided solutions regarding how to most effective carpet the stairs. I asked which 1 was best (we are just receiving the household wanting to sell) and he mentioned it did not subject and recommended the Hollywood suit.

At the moment, I used to be fully perplexed and contacted the number one-866-588-0124 related to the text message. Soon after Talking to that person, I used to be offered a service ticket number one-3289601117. In the meantime, above an hour or so and a 50 percent later on, I continue to haven't listened to back again from anybody. Both of those my spouse And that i took off get the job done today to accommodate the installation. We needed to slumber at my daughter’s dwelling last night time mainly because per Empire’s instructions, we broke down the bedroom sets. My house is fully disassembled for this installation. That is an horrendous inconvenience which I anticipated could well be for at some point only. Soon after constant contacting to Empire, they promised to complete the installation on Saturday, July 7, 2018. They cancelled once more on Saturday early morning soon after sending confirmation e-mails. They blamed the warehouse without out there resources this time. To date, immediately after seventy two hours, Tommy the First product sales particular person however has not returned our calls or built any these apology or assure to fix this nightmare!

June 25, 2018 at seven:28 am There’s an employee Tony Butterfield, who was once within the Philadelphia market and has because transferred for the San Diego industry, who’s training gross sales reps an unethical strategies to collect the self gen reward as kind of a way within the rules. If a person worker Is that this unethical makes a single marvel how he is often straightforward and provides a customer the best amount rather then managing a scam on them whilst to the phone with the gross sales rep coaching him/her along.

We’re sorry to listen to which you’re unsatisfied, and sincerely regret the inconvenience. We’ve Situated your account, and we’ll be in connection with you soon.

Oct 26, 2018 at 4:37 pm Carpet was represented to us as trackless carpet that would not demonstrate foot prints or in my situation crutch prints. We experienced initially preferred to acquire Berber carpet but product sales man or woman stated This is able to perform also. We experienced indicated the kind of carpet we want it which was already inside our lounge and was trackless. Installers had put in one area of carpet and we identified that it was not trackless. We called our product sales one who mentioned that it required at least two or a few times to blossom as it had been rolled up tightly just before installation. Also acquired a get in touch with quickly following that from Empire agent who repeated the exact same details in so in fantastic religion and trust we had the remainder of For additional rooms carpet. I contacted Empire right after four days when it glimpse no diverse and had an extremely really hard time even acquiring a phone back again right after several phone calls.

Yesterday I obtained a phone from Manny in the “corporate office” Having said that my file landed on his desk! Ha right. He was surely not from corporate the way in which he spoke to me. Even had the gall to inquire me why I used to be chuckling when he explained they want a chance to enable it to be proper!

Just after complaining to Empire flooring, they provided to send out someone else back out to put in new baseboards, After we send them measurements of rooms essential and when WE receive the materials needed to do perform. We shouldn’t ought to be doing extra get the job done ourselves! The tile in all rooms demands deep cleaned. It's my impression that somebody should have arrive out straight away and inspected this work themselves to see the bad position their installers did.

Thank you for building us mindful of this matter. We’ll be even more reviewing your worries, and we’ll be empire today flooring locations in contact with you quickly.

Some of the quarter spherical for the kitchen an barhrooms however hasnt been set up. A minimum of he brought some today.

Allow me to really know what both you and your workforce has decided and I will ahead your info to Don for his review/acceptance.

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