Top Guidelines Of empire carpet complaints

I used the day remaining put on hold soon after trying to find a correction of a badly installed carpet. Created the appointment Just about two months just before, for it to get assessed and repaired and not a soul confirmed up – Regardless that se received a simply call stating they would get there in a two hour window….each morning.

We apologize for your personal knowledge, and assure you that we take matters like these significantly. We’ll be even further reviewing your concerns and can be in contact with you soon.

Spoke with a few Woman who at the outset refused to provide enable and afterwards stated can pay for half but following having Experienced plumbers test it out flooring is WARPED, damp throughout so this leak is occurring a long time.

August 10, 2017 at six:31 pm We had carpet and laminate put in and because the past comment pointed out the profits personnel was good. The carpet fellas had been good…our issue may be the laminate. They sent two younger guys who finally received to my property about 9am. Put in most the day on their phones, remaining numerous moments on “breaks”. My husband didn’t complain at all, I get dwelling at six:30pm to feed them supper thinking they have been hard at get the job done all day long. At 7pm they convey to us It's going to be two more hrs. We agreed for getting it carried out because carpet was coming the following morning and all my eating area furnishings was in my lounge. 15 mins. afterwards they notify us they transformed their minds and they'll arrive early the following day to generally be performed right before carpet. They have been nonetheless there soon after 5:30pm the following day!!! WTF!! 22 hours and so they weren’t carried out?? We ended up having to shift my lounge furniture back ourselves.

This is absolutely unacceptable! I'm very displeased with Empire. This isn't how a customer should be taken care of. I want another person to Make contact with me promptly to correct this situation.

There was Completely no “customer” in his Customer Service. It had been simple to us that the procedure was his way or no way. He wasn't prepared to even look at the problem.

Thank you for making us aware empire flooring complaints about your encounter. We’re dissatisfied to listen to that there was a miscommunication concerning your account equilibrium, and we’d wish to make this proper.

So now what? I wait around about once again until someone decides they want to setup the fix? This has long been an complete disaster. Working with Empire was the most important slip-up I have at any time manufactured.

We know your time and energy is valuable, and we regret to listen to that you simply had been inconvenience by a missed appointment. Make sure you email us at customersupport@ empire-today.com together with your fears together with the street tackle of your scheduled appointment. We look forward to generating points legal rights for you.

I system on creating a letter towards your CEO, Keith Weinberger. I have dealt with customer complaints for certainly one of the largest banking companies in New Jersey.

We ended up told that the work could just take up to 2 working day for completion. We made the agenda for installation two months in advance so we wouldn't really need to consider day without work function AND be finished by the point our Thanksgiving visitors (family members) arrived.

We apologize on your experience and regret to hear which you had been unsatisfied. We’ll be further more investigating your concerns, and we’ll be in contact with you soon.

I would set up them myself. The next day the installers confirmed up to setup the lamenet flooring, I showed them what was to get accomplished almost nothing was stated at that time, forty five minutes to the 50 % an hour later I receive a simply call the man on the phone tells me that it was planning to cost me 5 hundred dollars extra on account of a concern with asbestos.. He stated I'd two choices, one particular was to acquire the ground flooted or have somebody appear out and test it for asbestos I selected the initial one for the reason that it is a rental and I needed to get it finished at the earliest opportunity.

We’re sorry to listen to that your floor is needing mend, and we’d prefer to even more assist you. Be sure to e-mail your considerations and account information to customersupport@ empire-today.com, and mention Headquarters in the topic line so we can easily follow up along with you ASAP.

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