Examine This Report on empire today corporate office phone number

NEWTON, NEW JERSEY -- In March (under seven months back) I'd a $ten,000 position accomplished to set up laminate flooring on my complete initially floor. I changed fifteen-twenty 12 months aged laminate flooring, some carpet and a few linoleum and went using a seamless whole 1st ground of the primary gate ebony oak. Since the flooring in the different rooms experienced differed the installers encouraged an entire substitute in the subfloor as a way to assure all the things was amount. Regardless of the unforeseen cost of $a thousand we resolved if we were being gonna do the job we should always get it done appropriately and decided to pay out the more money. A lot less than 6 months afterwards I started to notice that all-around where by the ground transitions from your try to eat in part of the kitchen to the lounge was bending when walked on. Occasionally it seemed so off that you might Virtually excursion more than the lil. Just after a MONTH of arguing with customer service I last but not least received an individual out here to have a look at it but it absolutely was the first installer.

October five, 2018 at 11:sixteen am Of course I am creating to Allow you already know my disappointment with your company initially off my put in didn't materialize yesterday my property is completely tore down for this install I had been told the installers would return first thing this early morning and they didn't now I’m told they can’t do it until eventually Tuesday my dilemma is how are you presently taking care of your customers I’ve invested above $7,000 to your business and have not been content thus far now my residence is in full disarray due to the set up yesterday that didn’t take place and now I’m without having a mattress and every little thing who will almost certainly deal with this problem And just how swift can I get it done

He held insisting on rescheduling it for Wednesday which was out of your query for us as we ended up expecting family members in and we had scheduled it so far beforehand so we would keep away from this sort of a problem.

We perception your aggravation and so are unhappy to hear that you really feel by doing this. Be sure to e mail your problems and account info to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we may more assist you.

We sense your stress, and we’d choose to abide by up along with you. Be sure to email us at customersupport@ empire-today.com with each your considerations and account information.

We’re let down to listen to that the experience did not meet your expectations. We’d love to further more talk about your considerations, be sure to e mail us at customersupport at empire-today.com with both of those your account and make contact with details.

I’ve contacted customer help and whoever would solution my phone calls in the last 2 months. I have put around 16 calls and still have not acquired any resolution to our difficulty. We experienced carpet set up in April and it absolutely was a awful sloppy work. We named several times, at last experienced anyone appear Have a look and take images and NO FOLLOW UP. I had to chase. Not one person would return calls, they messed up many appointment instances and then spoke unprofessionally and insulted us to the more info phone.

In 2011, Empire Today implemented a carpet and padding recycling plan to reduce the environmental impact in their day-to-day operations.

Thank you for bringing your concerns to our consideration. We sincerely apologize for your personal experience, and realize that we’ve spoken to you with regard for your problems. When you continue on to acquire inquiries be sure to Speak to us at customersupport at empire-today.com.

We apologize for your personal experience, and so are let down to be aware of that your fears haven't been addressed. We’ll be in touch with you Soon to further explore your issues.

We assure you that we consider issues such as these incredibly severely, and we sincerely apologize for that inconvenience. We’ll be in contact with you Soon to get started on working over a resolution.

August one, 2018 at 12:24 pm I'm scared I did not examine the reviews before undertaking company with Empire, it has been a nightmare from the start and it nevertheless proceeds. To make a protracted Tale short they do not retain appointments they make, they don't talk in any way when claimed appointments are skipped.

Please Make contact with Chrissy at 206-898-XXXXX or at the above e-mail tackle of cjjaxs at gmail.com to finalize your selection as I might be away from town until eventually Monday of future 7 days as I must vacation to Mississippi to bury my brother (if the hurricanes enables us to do that.)

Oct 19, 2017 at nine:01 am I set up an appointment to possess a part of flooring reinstalled after we did some reworking. It absolutely was set up by means of the website as well as gentlemen confirmed up the incredibly upcoming day. He educated me that While I'd set up this floor only two decades in the past and it’s no more offered. He went the extra step to setup a warrenty/service demand me. Sad to say that’s the place the superb service finished. I have gotten seven phone calls pertaining to my profits get in touch with but very little of benefit regarding my service get in touch with. I had to contact the office multiple situations and ask for to get placed on maintain while the decision attendent attempted to Make contact with the neighborhood office. 3-four Occasions they were being unsuccessful. My response was “how can I be expecting them to acquire ahold of me when their own individual enterprise are not able to?” Following way much too much hard work I last but not least got another person and so they gave me on a daily basis for my service contact but couldn't narrow it down any longer than “sometime involving 8am and 6pm.

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